Aventara Universal Terms and Conditions
1. INTRODUCTION
1.1 These Aventara Universal Terms & Conditions (“Terms”) apply to all bookings made with Aventara Travel Pty Ltd (“Aventara”, “we”, “our”, “us”). 1.2 By paying any amount (deposit, full payment, staged payment) or by ticking “I Agree” during checkout, you (“Participant”, “you”, “your”) agree to be bound by these Terms. 1.3 These Terms apply to all Aventara trips, including Backpacker, Signature, Luxury, Family, and Seniors Series. 1.4 If you do not agree to all Terms, you must not book or participate in an Aventara trip.
2. NATURE OF AVENTARA SERVICES
2.1 Aventara provides travel coordination services including:
• Booking flights, accommodation, intercity transport
• Organising optional activities run by third-party providers
• Providing a Facilitator who accompanies the group
2.2 Aventara does not provide:
• Supervision
• Medical care
• Emergency response
• Professional guiding or instruction
• Guardianship services
2.3 All Participants travel voluntarily and independently.
2.4 The Aventara Facilitator acts as a peer coordinator only and is not a tour guide, guardian, supervisor, medical provider, or emergency responder.
3. BOOKING & PAYMENT TERMS
3.1 Payment Options (Universal Model)
Participants may choose between:
A) Full Upfront Payment
• Discounted price
• Must be paid immediately at booking
• Non-refundable except where required by Australian Consumer Law
B) Staged Payment Model
• Deposit (non-refundable except where required by Australian Consumer Law)
• Flight Payment (6–7 months before departure – non-refundable except where required by law)
• Final Balance (due on announced date – subject to refund rules below)
Failure to make payments on time may result in cancellation without refund, except where required by law.
3.2 Pricing Adjustments
3.2.1 Pricing may change before the Final Balance is paid due to airline or accommodation costs.
3.2.2 Participants may accept price increases or cancel for credit where applicable.
3.2.3 No cash refunds are provided for price-based cancellations unless required by law.
4. REFUNDS & CANCELLATIONS
4.1 General Refund Position
All payments are strictly non-refundable except where Australian Consumer Law requires a refund.
4.2 Aventara Discretion
Aventara may approve refunds or credits at its sole discretion but is under no obligation to do so unless required by law.
4.3 Participant-Initiated Cancellations
No refund is provided for cancellation due to:
• Illness
• Financial hardship
• Changed plans
• Injury
• Employment issues
• Relationship changes
• Loss of interest
unless required by law.
4.4 Aventara Trip Cancellations
If Aventara cancels a trip:
• Participants receive a full credit
• No cash refunds unless required by Australian Consumer Law
• Credits do not expire
5. TRANSFER POLICY
5.1 Before Flights Are Purchased
• $200 admin fee
• Deposit transfers
• No refunds
• Price differences apply
5.2 After Flights Are Purchased
• Flight payment forfeited
• $200 admin fee
• Remaining balance becomes credit
• No refunds
All transfers result in credit only unless required by law.
6. ITINERARY, BEHAVIOUR & OTHER POLICIES
6. ITINERARY CHANGES
Aventara may modify any aspect of a trip due to:
• Weather
• Safety
• Flight issues
• Accommodation issues
• Natural disasters
• Political events
• Pandemics
• Government restrictions
No refunds are provided for itinerary changes unless required by law.
7. THIRD-PARTY OPERATORS
Aventara is not liable for:
• Negligence of third-party providers
• Accidents
• Equipment failure
• Weather
• Misconduct
to the maximum extent permitted by law.
8. AVENTARA FACILITATOR ROLE
The Facilitator:
• Is not a guardian, supervisor, medic, or emergency responder
• Does not provide personal safety management
• Does not supervise nightlife, intoxication, or free-time activities
Participants remain fully responsible for themselves at all times.
9. BEHAVIOUR & REMOVAL
Participants may be removed without refund for:
• Criminal behaviour
• Violence
• Harassment
• Severe intoxication
• Safety risks
• Group disruption
10. TRAVEL INSURANCE
Comprehensive travel insurance is mandatory. Aventara is not responsible for uninsured losses.
11. PERSONAL RESPONSIBILITY
Participants are fully responsible for:
• Safety
• Health
• Behaviour
• Belongings
• Travel documentation
• Free-time decisions
12. MEDIA CONSENT
Participants grant Aventara permission to use media for marketing without compensation.
13. LIMITATION OF LIABILITY
Aventara is not liable for injury, illness, loss, damage, delay, death, or disruption to the maximum extent permitted by Australian law.
14. NO CLASS ACTION
Participants waive the right to participate in any class action or group proceedings to the maximum extent permitted by law.
15. GOVERNING LAW
These Terms are governed exclusively by Queensland law.
16. ACCEPTANCE
By booking or ticking “I Agree” you confirm:
• You understand these Terms
• You accept them
• You agree they are legally enforceable
