Aventara Universal Terms & Conditions
Effective Date: 04/08/2026
Issued By: Aventara Travel Pty Ltd (ABN: 20 693 689 655)
Jurisdiction: Queensland, Australia
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1. INTRODUCTION
1.1 These Aventara Universal Terms & Conditions (“Terms”) apply to all bookings made with Aventara Travel Pty Ltd (“Aventara”, “we”, “our”, “us”).
1.2 By paying any amount (deposit, full payment, or staged payment), or by ticking “I Agree” during checkout, you (“Participant”, “you”, “your”) agree to be bound by these Terms.
1.3 These Terms apply to all Aventara travel products, including group trips, creator-led trips, backpacker trips, luxury trips, family trips, retreats, experiences, and any other travel products offered by Aventara.
1.4 If you do not agree to these Terms, you must not book or participate in an Aventara trip.
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2. ELIGIBILITY & AGE REQUIREMENTS
2.1 Age requirements vary by trip and will be clearly stated on the relevant trip page.
2.2 Participants must meet all eligibility requirements listed on the relevant trip page at the time of booking and travel.
2.3 Aventara reserves the right to cancel or refuse participation to any individual who does not meet eligibility requirements. In such cases, refunds or credits will be handled in accordance with Australian Consumer Law.
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3. NATURE OF AVENTARA SERVICES
3.1 Aventara provides travel coordination services, which may include:
• Booking flights, accommodation, and intercity transport
• Organising optional activities provided by third-party operators
• Providing a group facilitator for coordination and logistical support
• Creator-hosted and creator-led travel experiences
3.2 Aventara does not provide:
• Supervision or guardianship
• Medical care or health advice
• Emergency response services
• Professional guiding or instruction
• Behavioural enforcement or personal safety management
3.3 All participants travel voluntarily and independently, and remain responsible for their own decisions, conduct, and wellbeing at all times.
3.4 The Aventara Facilitator acts as a group coordinator only and is not a tour guide, guardian, supervisor, medic, or emergency responder.
3.5 Certain trips may be hosted, promoted, or supported by third-party creators, influencers, ambassadors, community hosts, or similar individuals. These individuals are not employees, agents, guides, supervisors, or representatives of Aventara unless expressly stated in writing.
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4. BOOKING & PAYMENT TERMS
4.1 Payment Options
Participants may choose between:
A) Full Upfront Payment
• Payable in full at the time of booking
• May be offered at a discounted price
• Non-refundable except where required by Australian Consumer Law
B) Staged Payment Model
• Deposit amounts, payment schedules, and due dates will be specified on the relevant trip page
• Deposits are non-refundable except where required by Australian Consumer Law
• Any applicable flight payments, accommodation payments, instalments, or final balances will be due on the dates specified on the relevant trip page
• Final balances may be paid in one instalment or via an approved payment plan, where offered
4.2 Failure to make payments by the specified due dates may result in cancellation without refund, except where required by law.
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5. PRICING ADJUSTMENTS
5.1 Prices may change before the final balance is paid due to changes in airline, accommodation, supplier, or operational costs.
5.2 Where a price increase occurs prior to final payment, participants may accept the increase or cancel for credit, where applicable.
5.3 No cash refunds are provided for price-based cancellations unless required by Australian Consumer Law.
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6. REFUNDS & CANCELLATIONS
6.1 General Position
All payments are subject to the Aventara Refund & Cancellation Policy. Once flights, accommodation, or third-party services are booked on behalf of a participant, payments become non-refundable except where required under Australian Consumer Law.
6.2 Participant-Initiated Cancellations
Subject to Australian Consumer Law, no refund is provided for cancellations due to:
• Illness
• Financial hardship
• Changed personal circumstances
• Injury
• Employment issues
• Relationship changes
• Loss of interest
6.3 Aventara-Initiated Cancellations
If Aventara cancels a trip:
• Participants will receive either a refund, credit, or alternative arrangement at Aventara’s discretion, subject to Australian Consumer Law
• Cash refunds are only provided where required by Australian Consumer Law
• Credits do not expire unless otherwise stated
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7. TRANSFERS
7.1 Before flights are purchased:
• $200 administration fee applies
• Deposit remains non-refundable
• Price differences apply
7.2 After flights are purchased:
• Flight payments are forfeited
• $200 administration fee applies
• Remaining balance becomes credit
All transfers result in credit only unless required by Australian Consumer Law.
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8. ITINERARY CHANGES & FORCE MAJEURE
8.1 Aventara may modify any aspect of a trip due to:
• Weather
• Safety concerns
• Flight or transport issues
• Accommodation issues
• Natural disasters
• Political events
• Pandemics
• Government restrictions
8.2 No refunds are provided for itinerary changes unless required by Australian Consumer Law.
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9. THIRD-PARTY PROVIDERS
9.1 Aventara is not responsible for the acts or omissions of third-party providers, including airlines, accommodation providers, transport operators, and activity providers.
9.2 Nothing in these Terms excludes or limits liability where such exclusion would contravene Australian Consumer Law.
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10. BEHAVIOUR & REMOVAL
Participants may be removed from a trip, without refund, for:
• Criminal behaviour
• Violence
• Harassment
• Severe intoxication
• Creating safety risks
• Behaviour that negatively impacts the experience, safety, wellbeing, or enjoyment of other participants.
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11. TRAVEL INSURANCE
Comprehensive travel insurance is mandatory for all participants. Participants may be required to provide proof of insurance prior to departure. Aventara is not responsible for losses that would otherwise be covered by insurance.
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12. PERSONAL RESPONSIBILITY
Participants are fully responsible for:
• Their safety and health
• Their conduct and decisions
• Their belongings
• Travel documentation
• Decisions made during free time
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13. MEDIA CONSENT
Participants grant Aventara permission to use images, video, and other media captured during trips for marketing and promotional purposes without compensation.
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14. LIMITATION OF LIABILITY
To the maximum extent permitted by Australian law, Aventara is not liable for injury, illness, loss, damage, delay, death, or disruption arising from participation in an Aventara trip. Nothing in these Terms excludes rights or remedies available under Australian Consumer Law.
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15. NO CLASS ACTION
To the maximum extent permitted by law, participants waive the right to participate in class actions or group proceedings against Aventara.
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16. GOVERNING LAW
These Terms are governed by the laws of Queensland, Australia.
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17. ACCEPTANCE
By booking or ticking “I Agree”, you confirm that:
• You have read and understood these Terms
• You accept these Terms
• You acknowledge they are legally binding