AVENTARA UNIVERSAL TERMS & CONDITIONS
Effective Date: 12/12/2025
Issued By: AVENTARA TRAVEL PTY LTD (ABN: 20 693 689 655)
Jurisdiction: Queensland, Australia

Incorporation of Related Policies

These Terms & Conditions incorporate by reference and must be read together with the following documents, which form part of the binding agreement between you and Aventara Travel Pty Ltd:

• Refund & Cancellation Policy
• Liability Waiver & Assumption of Risk
• Code of Conduct
• Privacy Policy

By making a booking or payment with Aventara Travel Pty Ltd, you confirm that you have read, understood, and agreed to all documents listed above.

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1. INTRODUCTION

1.1 These Aventara Universal Terms & Conditions (“Terms”) apply to all bookings made with Aventara Travel Pty Ltd (“Aventara”, “we”, “our”, “us”).

1.2 By paying any amount (deposit, full payment, or staged payment), or by ticking “I Agree” during checkout, you (“Participant”, “you”, “your”) agree to be bound by these Terms.

1.3 These Terms apply to all Aventara trips, including Backpacker, Signature, Luxury, Family, and other series offered by Aventara.

1.4 If you do not agree to these Terms, you must not book or participate in an Aventara trip.

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2. ELIGIBILITY & AGE REQUIREMENTS

2.1 Aventara trips are strictly limited to participants aged 18 to 26 years inclusive at the time of travel, unless otherwise expressly stated on the relevant trip page.

2.2 Participants must meet all eligibility requirements listed on the relevant trip page at the time of booking and travel.

2.3 Aventara reserves the right to cancel or refuse participation to any individual who does not meet eligibility requirements. In such cases, refunds or credits will be handled in accordance with Australian Consumer Law.

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3. NATURE OF AVENTARA SERVICES

3.1 Aventara provides travel coordination services, which may include:

• Booking flights, accommodation, and intercity transport
• Organising optional activities provided by third-party operators
• Providing a group facilitator for coordination and logistical support

3.2 Aventara does not provide:

• Supervision or guardianship
• Medical care or health advice
• Emergency response services
• Professional guiding or instruction
• Behavioural enforcement or personal safety management

3.3 All participants travel voluntarily and independently, and remain responsible for their own decisions, conduct, and wellbeing at all times.

3.4 The Aventara Facilitator acts as a group coordinator only and is not a tour guide, guardian, supervisor, medic, or emergency responder.

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4. BOOKING & PAYMENT TERMS

4.1 Payment Options

Participants may choose between:

A) Full Upfront Payment

• Payable in full at the time of booking
• May be offered at a discounted price
• Non-refundable except where required by Australian Consumer Law

B) Staged Payment Model

• $500 non-refundable deposit payable at booking (except where required by Australian Consumer Law)
• Flight payment due on the date specified on the trip page
• Final balance due on the date specified on the trip page
• Final balance may be paid in one instalment or via an approved payment plan, where offered

4.2 Failure to make payments by the specified due dates may result in cancellation without refund, except where required by law.

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5. PRICING ADJUSTMENTS

5.1 Prices may change before the final balance is paid due to changes in airline, accommodation, supplier, or operational costs.

5.2 Where a price increase occurs prior to final payment, participants may accept the increase or cancel for credit, where applicable.

5.3 No cash refunds are provided for price-based cancellations unless required by Australian Consumer Law.

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6. REFUNDS & CANCELLATIONS

6.1 General Position

All payments are subject to the Aventara Refund & Cancellation Policy.

Once flights, accommodation, or third-party services are booked on behalf of a participant, payments become non-refundable except where required under Australian Consumer Law.

6.2 Participant-Initiated Cancellations

Subject to Australian Consumer Law, no refund is provided for cancellations due to:

• Illness
• Financial hardship
• Changed personal circumstances
• Injury
• Employment issues
• Relationship changes
• Loss of interest

6.3 Aventara-Initiated Cancellations

If Aventara cancels a trip:

• Participants will receive a full credit
• Cash refunds are only provided where required by Australian Consumer Law
• Credits do not expire unless otherwise stated

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