AVENTARA TRAVEL PTY LTD – PRIVACY POLICY

AVENTARA TRAVEL PTY LTD
PRIVACY POLICY
Effective Date: 12/12/2025
Company: Aventara Travel Pty Ltd (ABN: 20 693 689 655)
Jurisdiction: Queensland, Australia
(Subject to the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles)

1. INTRODUCTION
1.1 Aventara Travel Pty Ltd (“Aventara”, “we”, “us”, “our”) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2 This Privacy Policy explains how we collect, store, use, disclose, and protect personal information when you:
• Visit our website
• Create an Aventara account
• Join a waitlist
• Book or enquire about a trip
• Contact our support team
• Participate in any Aventara travel experience
1.3 By using Aventara services, you consent to the handling of your personal information in accordance with this Privacy Policy.

2. WHAT INFORMATION WE COLLECT
Aventara collects only information reasonably necessary to operate international group travel services.
2.1 Information You Provide Directly
• Full legal name
• Email address
• Phone number
• Date of birth
• Gender (optional)
• Passport details (for flight bookings only)
• Emergency contact information
• Payment details (processed via secure third-party providers only)
• Account login details
• Travel preferences
• Profile information (interests, photos, social handles – optional)
• Medical disclosures (optional and voluntary only)
2.2 Information Collected Automatically
• IP address
• Device and browser type
• Website usage behaviour
• Analytics data
• Cookies and session data
2.3 Sensitive Information
Aventara does not require sensitive information such as race, religion, political views, or health data. If such information is voluntarily provided, it is handled under enhanced confidentiality and access-restriction standards.

3. HOW YOUR INFORMATION IS USED
3.1 Core Operations
• Account creation and management
• Identity and age verification
• Trip bookings and reservations
• Communication of schedules, updates, and instructions
• Payment processing
• Customer support
3.2 Safety & Administration
• Emergency contact accessibility
• Passenger manifest generation
• Room allocations
• Travel change notifications
3.3 Business Improvement
• Website optimisation
• Service improvement
• Demand forecasting
• Trip development analysis
3.4 Marketing (With Consent)
• Email campaigns
• Waitlist communications
• Trip launches
• Promotional content using approved images
You may unsubscribe from marketing communications at any time via email or your account dashboard.

4. DISCLOSURE OF INFORMATION
4.1 Third-Party Service Providers
We may disclose limited personal information to:
• Airlines
• Hostels and hotels
• Transport providers
• Activity operators
• Insurance verification services
• Secure payment processors
• IT service providers
Only the minimum information necessary is disclosed.
4.2 Legal Disclosure
We may disclose personal information where required by law, court order, immigration authorities, or regulatory bodies. Aventara does not sell or rent personal data.

5. DATA STORAGE & SECURITY
5.1 Personal data is stored on secure servers within Australia and trusted international cloud providers.
5.2 Security protections include:
• Encryption
• Secure payment gateways
• Restricted access permissions
• Multi-factor authentication
• Regular security audits
5.3 Only authorised personnel may access personal data.
5.4 While no system is completely secure, Aventara takes all reasonable commercial measures to protect personal information.

6. INTERNATIONAL DATA TRANSFERS
Because Aventara operates global travel services, personal information may be transferred overseas strictly for booking and operational purposes. By booking with Aventara, you expressly consent to these international data transfers.

7. PHOTOS, VIDEOS & SOCIAL MEDIA
7.1 By participating in an Aventara trip, you consent to the capture and use of photos and videos for marketing and promotional purposes, unless you opt out in writing prior to departure.
7.2 Once content is published, complete removal cannot always be guaranteed.
7.3 You grant Aventara a royalty-free, perpetual, worldwide licence to use approved content across:
• Social media
• Advertising
• Websites
• Print and digital media

8. ACCESS & CORRECTION
You may request:
• Access to your personal data
• Correction of inaccurate data
• Account deletion
Verification of identity is required before any request is processed.

9. DATA RETENTION
• Financial records: retained for 7 years (legal requirement)
• Account information: retained until deleted
• Media content: retained indefinitely unless removal is requested, subject to publication status

10. CHILDREN & AGE RESTRICTIONS
Aventara does not knowingly collect personal information from minors. Anyone under 18 years of age is prohibited from creating an account or making a booking.

11. COOKIES & TRACKING
Cookies are used for:
• Website performance
• Session management
• Analytics
• Marketing tracking
Disabling cookies may limit website functionality.

12. THIRD-PARTY WEBSITES
Aventara is not responsible for the privacy practices or content of external websites.

13. POLICY CHANGES
This Privacy Policy may be updated at any time. Updates will be published with a revised Effective Date.

14. CONTACT
Aventara Travel Pty Ltd
Email: info@aventaratravel.com.au
Address: 6 Orpheus Court, Little Mountain
ABN: 20 693 689 655

Aventara Travel Pty Ltd | ABN: 20 693 689 655 | Holds Public Liability and Professional Indemnity Insurance as required under Australian law.

Aventara Travel Pty Ltd | ABN: 20 693 689 655 | Holds Public Liability and Professional Indemnity Insurance as required under Australian law.