Aventara Privacy Policy
1. INTRODUCTION
1.1 Aventara Travel Pty Ltd (“Aventara”, “we”, “us”, “our”) is committed to protecting your personal information and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2 This Privacy Policy explains how we collect, store, use, disclose, and protect personal information when you:
• Visit our website
• Create an Aventara account
• Join a waitlist
• Book or enquire about a trip
• Contact our support team
• Participate in any Aventara travel experience
1.3 By using Aventara services, you consent to the handling of your information in accordance with this Policy.
2. WHAT INFORMATION WE COLLECT
Aventara collects only information reasonably necessary to operate international group travel services.
2.1 Information You Provide Directly
• Full legal name
• Email address
• Phone number
• Date of birth
• Gender (optional)
• Passport details (for flight bookings only)
• Emergency contact information
• Payment details (processed via secure third-party providers only)
• Account login details
• Travel preferences
• Profile information (interests, photos, social handles – optional)
• Medical disclosures (optional and voluntary only)
2.2 Information Collected Automatically
• IP address
• Device and browser type
• Website usage behaviour
• Analytics
• Cookies and session data
2.3 Sensitive Information
Aventara does not require sensitive information such as race, religion, political views, or health data. If voluntarily provided, it is handled under enhanced confidentiality standards.
3. HOW YOUR INFORMATION IS USED
3.1 Core Operations
• Account creation and management
• Identity and age verification
• Trip bookings and reservations
• Communication of schedules, updates, and instructions
• Payment processing
• Customer support
3.2 Safety & Administration
• Emergency contact accessibility
• Passenger manifest generation
• Room allocations
• Travel change notifications
3.3 Business Improvement
• Website optimisation
• Service improvement
• Demand forecasting
• Trip development analysis
3.4 Marketing (With Consent)
• Email campaigns
• Waitlist communications
• Trip launches
• Promotional content using approved images
You may unsubscribe at any time via email or account dashboard.
4. DISCLOSURE OF INFORMATION
4.1 Third-Party Service Providers
We may disclose limited personal information to:
• Airlines
• Hostels and hotels
• Transport providers
• Activity operators
• Insurance verification services
• Secure payment processors
• IT service providers
Only the minimum necessary data is shared.
4.2 Legal Disclosure
We may disclose information where required by law, court order, immigration authorities, or regulatory bodies.
Aventara does not sell or rent personal data.
5. DATA STORAGE & SECURITY
5.1 Data is stored on secure servers within Australia and trusted international cloud providers.
5.2 Security protections include:
• Encryption
• Secure payment gateways
• Restricted access permissions
• Multi-factor authentication
• Regular security audits
5.3 Only authorised personnel may access personal data.
5.4 While no system is 100% immune, Aventara takes all reasonable commercial measures to protect data.
6. INTERNATIONAL DATA TRANSFERS & MEDIA
6. INTERNATIONAL DATA TRANSFERS
Because Aventara operates global travel services, your information may be transferred overseas strictly for booking and operational purposes. By booking, you expressly consent to these international transfers.
7. PHOTOS, VIDEOS & SOCIAL MEDIA
7.1 By participating in an Aventara trip, you consent to the capture and use of photos and videos for marketing, unless you opt out in writing before departure.
7.2 Once published, complete removal cannot always be guaranteed.
7.3 You grant Aventara a royalty-free, perpetual, worldwide licence to use approved content across:
• Social media
• Advertising
• Websites
• Print and digital media
8. ACCESS & CORRECTION
You may request:
• Access to your data
• Correction of inaccurate data
• Account deletion
Verification of identity is required before any release.
9. DATA RETENTION
• Financial records: 7 years (legal requirement)
• Account information: Until deleted
• Media content: Indefinite unless removal is requested (subject to publication status)
10. CHILDREN & AGE RESTRICTIONS
Aventara does not knowingly collect information from minors. Anyone under 18 years of age is prohibited from creating an account or booking.
11. COOKIES & TRACKING
Cookies are used for:
• Website performance
• Session management
• Analytics
• Marketing tracking
Disabling cookies may limit functionality.
12. THIRD-PARTY WEBSITES
Aventara is not responsible for the privacy practices of external websites.
13. POLICY CHANGES
This Privacy Policy may be updated at any time. Updates will be posted with a revised Effective Date.
14. CONTACT
Aventara Travel Pty Ltd
Email: [Insert]
Address: [Insert]
ABN: [Insert]
